Refund & Return Policy
At Liquor Drops DownTown, we take pride in delivering high-quality spirits and exceptional service. If you encounter any issues with your order, please review our refund and return policies below.
Returns Policy
Due to the nature of our products, we do not accept returns on alcoholic beverages unless the item is damaged or defective upon arrival. If you receive an incorrect or damaged order, please contact us within 48 hours of delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please follow these steps:
- Take clear photos of the damaged or incorrect item and packaging.
- Email our customer support team with your order number and photos.
- We will review your claim and, if approved, offer a replacement or refund based on the situation.
Refund Policy
- Refunds are only issued for damaged, defective, or incorrect orders.
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Cancellations & Order Changes
- Orders can only be canceled or modified if they have not yet been processed for shipping.
- Once your order has been shipped, cancellations and modifications are not possible.
Non-Refundable Items
- Opened or partially consumed bottles.
- Orders where incorrect shipping details were provided.
- Any items returned without prior approval.
If you have any questions or need assistance with a return or refund, please contact our support team. We’re here to help!
Thank you for choosing Liquor Drops DownTown! 🥃✨