Privacy Policy

Effective Date: March 7, 2022

At Liquor Drops Downtown, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website www.liquordropsdowntown.ca or use our services. By accessing our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide you with a seamless shopping experience.

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

Your name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by third-party payment providers)

b) Non-Personal Information

We may also collect non-identifiable data, such as:

IP address
Browser type and version
Device information
Website usage and interaction data (via cookies and analytics)

2. How We Use Your Information

We use your information to:

Process and fulfill orders – Ensuring your purchase is delivered accurately and on time.
Improve our services – Analyzing browsing behavior to enhance user experience.
Provide customer support – Addressing inquiries, complaints, and assistance requests.
Send marketing and promotional communications – Only with your consent. You can opt out at any time.
Prevent fraud and ensure security – Verifying age and complying with legal requirements.

3. How We Protect Your Information

We take data protection seriously and implement industry-standard measures, including:

Encryption and Secure Payment Processing: All transactions are handled through trusted third-party payment processors, and we do not store your credit card information.
Data Storage Security: We use firewalls, encrypted databases, and secure servers to protect your personal data.
Restricted Access: Only authorized personnel have access to sensitive information.

While we take every precaution to safeguard your data, no system is 100% secure. If you suspect any unauthorized use of your information, please contact us immediately.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following cases:

Payment Processors: To securely process your transactions.
Shipping and Logistics Providers: To deliver your orders efficiently.
Legal Compliance: If required by law, we may disclose information to legal authorities.

We ensure that all third-party providers adhere to strict privacy standards and do not misuse your data.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience and collect data on website performance. Cookies help us:

Remember your preferences
Offer personalized recommendations
Analyze website traffic and improve usability

You can manage or disable cookies through your browser settings. However, disabling cookies may impact certain website functionalities.

6. Your Rights and Choices

You have the right to:

Access your data – Request a copy of the information we hold about you.
Update or correct your information – Ensure your details are accurate.
Request data deletion – Ask us to delete your personal data where legally permitted.
Opt out of marketing communications – Unsubscribe from promotional emails at any time.

To exercise these rights, contact us at info@liquordropsdowntown.ca.

7. Age Restriction and Compliance

Liquor Drops Downtown operates in compliance with Canadian liquor laws. Our website and services are intended only for individuals of legal drinking age in their respective provinces (18 or 19 years old, depending on location).

By using our website, you confirm that you meet the legal drinking age requirement. If we suspect a user is underage, we may request age verification and cancel orders if necessary.

8. Data Retention Policy

We retain your personal data only as long as necessary for:

Order fulfillment and customer service
Compliance with legal and tax obligations
Fraud prevention and security purposes

Once data is no longer required, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy policies of these third-party websites. Please review their policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If the changes significantly affect your rights, we will notify you via email or website announcements.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

📧 Email: info@liquordropsdowntown.ca
📍 Address: Liquor Drops Downtown, 208 14 Ave SE, Calgary, AB T2G 1C7, Canada

Thank you for trusting Liquor Drops Downtown with your privacy. We are committed to providing a safe and secure shopping experience.